1. The Asset Protection Unit goal is to provide a safe environment for employees as well as protecting the Bookstore's assets. To help achieve these goals cameras cover the store 24 hours a day. These cameras are monitored by A/P personnel.
2. A/P needs your help - loss prevention is everybody's responsibility.
3. 85 - 90 % of all potential shoplifters will leave the store if greeted.
4. Customer service is the key.
5. What a shoplifter looks like. (the eyes are the indicator)
6. Procedure (selection, leaves store with out paying, apprehension, interview, & police involvement)
7. Warning vs. arrest
8. Consequences: misdemeanor - $ 399. or less with no intent felony - over $400. or with intent (burglary) criminal record for life, probation, petty theft with a prior.
9. If you see a shoplifter or see a suspicious customer call A/P at 7777. We would rather you call us and we find there is not problem, than not call and we find there is a problem. Remember we are here to assist you.
10. Liability issues: call A/P and let us handle any problems that come up. Shoplifting is property crime do not risk injury or possible civil action.
11. Safety issues a. location of the safety bulletin board b. location of fire extinguishers and fire pulls c. evacuation procedures: clear department of customers, exit points, meeting area d. location of UCen Emergency Procedures e. location of Health and Safety binder and Material Safety Data sheets
12 Programs: a. personal awareness and safety, self defense, drug awareness, rape / date rape prevention, etc. b. Tips on e-mail
13. Remember we work as a team. Feel free to stop by and see our equipment or if you have any questions or suggestions.
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